Aug 8, 2023
In this week's episode of Requity Insights, we dive into the fascinating world of property management with our special guest, Jen Ullrich, the COO of The Requity Group. With an impressive track record of 19 asset on-boardings under her belt, Jen has a wealth of knowledge to share with our viewers. From determining the type of asset to assessing the market and guest demographics, Jen takes us through the meticulous process of on-boarding a new acquisition. We explore the use of technology, fostering communication and teamwork, and the importance of customer service. Jen also shares the fascinating journey of establishing a call center in the Philippines and the impact it had on their team and customer satisfaction. We'll also discuss revenue-generating strategies, maintaining good vendor relationships, and the role of data analysis in optimizing operations.
Time Stamps:
[00:02:45] How event planning prepared Jen for property management.
[00:04:43] Creating marketing strategies and amenities for transient and long-term campground visitors
[00:07:01] Determining asset type, due diligence on market and guest, upgrading amenities, building reservation software, and understanding area attractions.
[00:11:06] How interacting with diverse guests enhances the property experience
[00:14:30] How to use technology to manage a global team
[00:16:39] Why resident satisfaction comes first
[00:21:14] How opening an overseas call center improved our customer experience
[00:25:29] 3 tips; Pay vendors, listen to data, focus on occcupancy.
Follow us on social media!
Luis Velez https://www.linkedin.com/in/luisevelez/
Jen Ullrich https://www.linkedin.com/in/jenniferullrich
Dylan Marma https://www.linkedin.com/in/dylanmarma/
The Requity Group https://www.linkedin.com/company/requ...
Watch this podcast on YouTube / @requity
Are you interested in becoming an investor? Visit https://www.therequitygroup.com to learn more.
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